We understand the importance of receiving healthy and lively aquatic animals when purchasing through online stores. To ensure the best experience for our customers, we take every precaution to package  and ship the animals with care and precision.

However, we understand that unexpected situations may arise and we have implemented a Dead on Arrival (DOA) policy. In the unlikely event that you receive dead shrimp or fish upon delivery, please notify us within 1 hour of receipt with a clear photo of the deceased animal next to the invoice and in the original packaging. 

We will provide you with a refund for the price per dead aquatic animal or replace the item. Please note that the buyer will be responsible for the shipping cost of the replacement item.

Please keep in mind that due to the nature of live animal shipping, we do not accept returns and all sales are final at the time of purchase. We appreciate your understanding and cooperation in this matter.

First things first – research, research, research! It's imperative to be aware of what you're signing up for, recognizing that this hobby isn't for everyone. So, please research what's a good fit for you and your lifestyle before making any purchases. Once you've made an educated decision and are adamant about getting an aquatic animal, it's crucial to create a suitable environment to ensure their comfort. Consider the following factors:

1. Cycling and Establishment: Ensure that the aquarium has undergone the cycling and establishment process, which can take 3 weeks to several months. Check out our blog page for more information on the Nitrogen Cycle.

2. Conducive Environment: Verify that the environment is conducive for the fish/shrimp to thrive. Is the tank big enough? Does it have a heater or even need one? Do we have water flow, live plants, etc.? Most importantly, ensure it's properly set up for the species you are getting.

3. Compatibility: If existing fish are present, make sure they are not prone to aggression or preying on the newcomers.

4. Stable Water Parameters: Maintain stable and appropriate water parameters, including pH, KH, GH, temperature, etc. Stable water is far more important than chasing numbers; check out our blog for more information on how to maintain continuity.

Once your aquarium is ready, the process of acclimating fish or shrimp is vital to their well-being. Shrimp, being more sensitive, benefit from a gradual transition to prevent shock and potential harm. Drip acclimation, a slow introduction to the new environment, is recommended.

To prepare for fish/shrimp acclimation, gather the necessary equipment:

• Airline tubing
• A spacious container (e.g., bucket or bowl)
• Control nozzle (optional but helpful)
• Clothespins or clips (optional for securing tubing)
• Small net

Now, follow these steps:

1. Transfer to a Spacious Container: Move the shrimp along with their water from the bag to a larger container. Ensure it's not too wide, allowing the shrimp enough space.

2. Secure Airline Tubing: Attach a control nozzle or a knot to the airline tubing to regulate water flow.

3. Begin Siphoning: Start siphoning water from the aquarium to the container. Ensure the container is placed lower for effective siphoning.

4. Adjust Dripping Rate: Control the dripping rate to approximately 2-3 drops per second using a knot or control nozzle.

5. Allow 3 Hours: Wait for a minimum of 3 hours for gradual acclimation. Monitor the container to prevent overflow.

6. Retrieve Them with a Net: After the adjustment period, carefully extract the shrimp using a small net and place them in the aquarium without adding container water.

7. Switch Off Lights: Minimize stress by turning off the aquarium light for a day, allowing the shrimp to adapt.

8. Enjoy Your Aquatic Animals: Your fish/shrimp will become lively, predominantly feeding on algae and biofilm. Wait 24 hours before introducing prepared foods. Monitor their health regularly to ensure a smooth transition.

If you've made it this far, thank you for reading! Education on how to properly care for any pet is so important, and we appreciate you taking the time!

-Shadowhouse Shrimp

Caridina Shrimp Parameters:

• - Temperature Range: 68 – 74°F
• - pH: 6.0 to 6.5
• - Total Dissolved Solids (TDS): 100-150 ppm
• - General Hardness (GH): 3-6
• - Carbonate Hardness (KH): 0-1

Neocaridina ShrimpParameters :

• - Temperature Range: 68-78°F
• - pH Level: 6.5 -7.5
• - Total Dissolved Solids (TDS): 200-250 ppm
• - General Hardness (GH): 3-6
• - Carbonate Hardness (KH): 4-6