2oz culture cup

At Shadowhouse Shrimp, we know how important it is to receive healthy aquatic Plants. To ensure our customers have the best experience possible, we take great care in packaging and shipping these plants. However, we understand that issues may arise and have a Dead on Arrival (DOA) policy in place. If you receive a dead plant upon delivery, please let us know within 24 hours with a clear photo, alongside the invoice and original packaging. We will provide a refund or replace the item, but the buyer will be responsible for shipping costs. Please note that due to live animal shipping, we cannot accept returns and all sales are final. We appreciate your understanding that our Live Arrival Guarantee will be void after 24 hours of delivery and that we will not replace replacements. We will not refund plants due to snails, algae, or other incidental hitchhikers during natural plant growth. We do clean and quarentine all our plants at least 3 days before shipment and we recomend customers also quarentine plants for at lease 3 days you are worried about unwanted pest. We will provide a heat pack during cold months and a cold pack during hot months. In the case of extreme weather we reserve the right to withhold shipping until it safe to do so or issue refund for items purchased.

I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.